Returns

Are the items you ordered not quite what you had in mind or is it the wrong size? Of course that can happen.

What should you do?

Step 1: Always send an email to retours@boutiquebyjlk.be to register your return.

Please mention in the email:

Your name + order number - The item you want to return - If you going to send your return to the address in the Netherlands: please add the track & trace because your return will arrive at our Dutch Post Point address. *Returns are collected every Saturday.

This way we are aware of your return and we can handle it correctly. You do not have to wait for a confirmation for return if you meet the return conditions.

Do you have a question about your return, how to report a defect? Then we ask you to email to info@boutiquebyjlk.be. The return mailbox only serves to register your return.

Step 2: Send the items by post, within 14 days working days (after receipt). You can choose yourself via which courier you return the package. Make sure that the return form is included with your return. 

Return conditions

  • The products must be in original condition (not washed, no smoke smell, no stains, not worn, no strong perfume smell! and undamaged). If you have a strong perfume scent, your return will not be refunded.
  • The item must have original labels.
  • The items must be returned in the original packaging (ie proper packaging).
  • Return costs are at your own expense (unless defective)
  • Attention: sale items may be returned, but you will receive a gift voucher worth the purchase amount 
  • Returns are at your own risk ; we are not responsible for loss of returns. We recommend that you return your package with a tracking code from Bpost or PostNL, so that you have proof of shipment.
  • Once your return has been processed, you will receive an email with a discount code for free shipping on your next purchase. This code is valid on purchases of €40.00 or more. 

You can return to an adress in Belgium or to the Netherlands

Address Netherlands BOUTIQUE BY JLK Molenweg 2A 6039RH Stramproy

Address Belgium

BOUTIQUE BY JLK, Nagelstraat 23, 3640 Kinrooi, Belgium

Your return will be processed every tuesday or wednesday.