FAQ - Frequently Asked Questions

Frequently Asked Questions - FAQ

» Do you also ship to the Netherlands, Germany or France?
Yes we ship to the Netherlands. Your order will be shipped with PostNL (the Netherlands). Your package is transferred in the Netherlands itself, so that your order is delivered faster. 

Yes, we ship to Germany and France. Your order will be shipped with PostNL. Delivery will be up to 2-3 working days.

» From when can I enjoy free shipping?
You enjoy free shipping from € 70,00. Both for shipping in Belgium and to the Netherlands. Below € 70.00 you pay € 6.95 shipping costs. For Germany and France there will be free shopping from € 100,00

» I placed an order (multiple items) and one of them is a pre-order, what now?
Your order will only be shipped once all items here are in stock. That is why we always state the shipping date of the pre-order in the description.

» I have not received an email confirmation or an email with tracking information?
Be sure to check your spam. You will always receive an e-mail confirmation of your purchase and as soon as we register your package with Bpost or PostNL you will receive a new e-mail with the track & trace. Also no e-mail in your spam? Contact us and we will be happy to help you!

» The items are not as expected, I would like to return.
You can find all information about returns here. All information about our refund policy can be found here.